Warranty policy
Warranty Policy
At Verity Verse, we are committed to ensuring customer satisfaction by providing clear and reliable support for our products during the warranty period. This warranty policy outlines the terms and conditions under which repairs or replacements are offered.
Repairs or replacements will be carried out exclusively through Verity Verse-authorized Service Centers. The warranty is valid if the product is within the warranty period and meets the following conditions:
Terms and Conditions
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Territorial Validity: The warranty applies only to products purchased within the territory of India.
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Original Purchaser: The warranty is non-transferable and confined to the first purchaser of the product.
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Proof of Purchase: Customers must provide a valid invoice or bill as proof of purchase for warranty claims.
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Proper Use: The product must be used according to the guidelines provided in the user manual and must not show signs of physical damage.
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Unauthorized Repairs: No repairs or modifications should be attempted by unauthorized persons before bringing the product to an authorized Verity Verse service center.
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Improper Use: Defects or damage caused by misuse, mishandling, or unauthorized alterations will void the warranty.
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Acts of Nature: Damages due to lightning, abnormal voltage, acts of God, or other external causes are not covered under the warranty.
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Accessories: Use of non-standard or substandard accessories, such as adaptors or cables that do not match the product's specifications, voids the warranty.
Service and Replacement Terms
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Shipping Costs: Customers are responsible for shipping costs and risks when sending the product to the service center.
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Courier Damages: Any damage occurring during transit to the service center is not covered under warranty and will result in paid repairs.
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Return Shipping: Verity Verse will cover return shipping charges and assume responsibility for any damage during the return transit.
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Warranty Period: Repairs or replacements under warranty will not extend the original warranty period.
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Replaced Components: Any replaced parts or components will become the property of Verity Verse.
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Unrepairable Products: If a product cannot be repaired, Verity Verse may offer an equivalent replacement or issue a credit note equal to the invoice value of the product. Deductions may apply for missing accessories.
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Technological Changes: Replacement products may differ in specifications or value due to technological advancements. Equivalence will be determined solely by Verity Verse.
Important Notes
- Customers must open a support ticket at hello@verityverse.in to initiate warranty or out-of-warranty service requests.
- Failure to return defective parts or products may result in additional charges.
- All claims under this warranty are limited to the purchase price of the product.