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At Verity Verse, we want you to love your new electronic products. That’s why we’ve created a clear, straightforward Shipping and Returns policy to ensure your shopping experience is seamless and hassle-free.
1. Processing Time:
Once your order is placed, it will typically be processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Costs:
We offer multiple shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
3. International Shipping:
We offer international shipping to most countries worldwide. Shipping fees and delivery times will vary depending on your location. Please note that customs duties and taxes may apply, and these are the responsibility of the customer.
4. Order Tracking:
Once your order has shipped, we will send you an email with tracking information so you can monitor the status of your delivery. You can also track your order through our website by entering your order number.
5. Address Verification:
Please ensure that your shipping address is accurate and complete to avoid any delivery delays. We are not responsible for delays or miss deliveries caused by incorrect or incomplete address details.
6. Shipping Restrictions:
For security and safety reasons, we may not ship to P.O. Boxes or certain locations (such as restricted international areas). If your address is affected, we will notify you promptly.
We want you to be completely satisfied with your Verity Verse purchase. If for any reason you are not happy with your electronic product, we offer the following return and exchange options:
1. Return Eligibility:
To qualify for a return or exchange, your product must meet the following criteria:
2. How to Initiate a Return:
To start the return process, please follow these steps:
3. Return Shipping Costs:
4. Refund Processing:
Once we receive your return and verify that it meets the eligibility requirements:
5. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us immediately. We’ll arrange for a replacement or full refund.
6. Exchanges:
If you wish to exchange an item for a different model or color, you may return the original item within 30 days and place a new order. Exchange availability will depend on stock levels.
The following products are non-returnable:
If you need to cancel or modify your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled, but you can initiate a return once you receive the item.
If you have any questions or need assistance with shipping or returns, please don’t hesitate to reach out to our customer support team at hello@verityverse.in or call us at +91 9925002827. We are here to help!
Thank you for choosing Verity Verse! We are committed to providing you with high-quality electronics and exceptional customer service. We want every shopping experience to be positive, and we will work with you to resolve any concerns you may have.