FAQs
Frequently Asked Questions
Brand
1. What does Verity‑Verse specialize in?
High‑quality mechanical keyboards, mice, CPU coolers and gaming headsets.
Shipping
1. Where do you ship?
We currently deliver across India only.
2. What are your delivery timelines?
Standard delivery takes 2–5 working days after dispatch.
3. Do you offer express shipping?
Not yet—stay tuned.
4. How can I track my order?
Log in and open the “Orders” page for real‑time tracking.
5. What if my package is delayed or lost?
Contact our support team; we’ll sort it out ASAP.
Support
1. What are your customer‑support hours?
10 a.m.–8 p.m. IST, Monday to Saturday.
2. How can I contact you?
Call, email, text or WhatsApp us—details are on our Contact page.
Compatibility
1. Are Verity products cross‑platform?
Yes. Hardware works on Windows, macOS, Linux and consoles; configuration software is Windows‑only.
Customization
1. Do you offer product customisation?
Yes—switches, keycaps or engraving can be added for an extra fee.
2. Do you accept bulk orders?
Absolutely. Get in touch for volume pricing.
Pricing & Payment
1. What payment methods do you accept?
Cards, UPI, wallets and net‑banking are all supported.
2. Are there additional charges?
Prices include GST and we ship free.
3. Do you offer discounts for bulk orders?
Yes—bigger baskets mean better deals.
Orders
1. Can I cancel or modify my order?
Yes, until it’s shipped. Contact support with your order ID.
Returns & Warranty
1. What is your return policy?
7‑day no‑questions‑asked returns on all products.
2. How long does a refund take?
Refunds are processed within 7–15 working days after we receive the item.
3. Do your products have a warranty?
Yes—1‑year standard warranty, with extended options on select models.
4. How do I return a defective product?
Ship it to the address on the warranty card with a note and your contact details.
Promotions
1. Do you have a loyalty program?
Launching soon—watch this space.
2. How do I redeem promo codes?
Enter the code at checkout and the discount auto‑applies.
